1. Eligibility for Refunds

1.1 General Return Period

Unless otherwise specified for particular products, you have 30 days from the delivery date to request a refund for most items bought from our website. To be eligible, products must meet the following conditions:

  • Be unused and in the same state as when received, including all original packaging, tags, and accessories.

  • Have your order number and proof of purchase.

1.2 Exceptions

Certain products are not eligible for return or refund:

  • Customized or personalized items: Since these products are made according to your specific requests, they are non-refundable, except in cases where there is an error on our part.

  • Digital products: Once downloaded or accessed, digital products like e-books, software, and online courses cannot be refunded.

  • Final sale items: Items marked as “Final Sale” on our website cannot be returned or refunded.

2. How to Request a Refund

2.1 Contact Customer Service

To start a refund request, please reach out to our customer service team at [email protected] within the eligible return period. Provide your order number, details about the product, and the reason for the return. Our customer service representatives will guide you through the subsequent steps and provide you with a Return Merchandise Authorization (RMA) number if your request is approved.

2.2 Return Shipping

  • If the return is due to our mistake (such as sending the wrong item or a damaged product), we will cover the return shipping costs. We will either provide you with a prepaid shipping label or reimburse you for the actual shipping expenses once we receive the returned item.

  • If the return is for other reasons (such as a change of mind), you are responsible for the return shipping costs. We suggest using a trackable shipping method and obtaining proof of postage, as we will not be liable for lost or damaged returns during transit.

3. Refund Processing

3.1 Inspection

Once we receive the returned product, our team will inspect it to ensure it meets the refund eligibility criteria. This inspection usually takes 3 – 5 business days.

3.2 Refund Issuance

  • If the product passes the inspection, we will issue a refund to the original payment method used for the purchase within 5 – 7 business days. The time it takes for the refund to show up in your account may vary depending on your payment provider.

  • If you paid using store credit or a gift card, the refund will be credited back to your store credit or gift card balance.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service immediately. We will:

  • Issue a full refund, including return shipping costs, and give you instructions on how to return the item.

  • Send you a replacement product at no extra cost, subject to product availability.

5. Refunds for Cancelled Orders

If you cancel your order before it is shipped, we will issue a full refund to the original payment method within 1 – 2 business days.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and, if applicable, sending you an email notification. Your continued use of our website and services after the changes are posted indicates your acceptance of the updated Refund Policy.

7. Contact Us

If you have any questions or concerns about our Refund Policy or your refund request, please contact our customer service team at [email protected]. We are dedicated to providing you with a satisfactory solution.